Resources for Tenants – Water Pointe Properties

Your rental experience should be simple, clear, and stress-free.

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Welcome, Tenants!

At Water Pointe Properties, we’re committed to making your rental experience as smooth and responsive as possible. Whether you’re applying for a new home, requesting maintenance, or paying rent our goal is to provide friendly, timely service with clear communication every step of the way.

This page is your go-to hub for all tenant resources, tools, and support.

Quick Links for Current Tenants

Access the Tenant Portal

Pay rent, submit maintenance requests, and view your lease information—all in one secure place.

24/7 account access

Track maintenance tickets

View lease terms and payment history

Please bookmark the portal for easy access throughout your lease term.

How to Apply for a Rental Property

Interested in becoming a Water Pointe tenant? We’re excited to help you find your next home.

Application Process:

STEP: 1

Browse our Available Properties and select the one that fits your needs.

STEP: 2

Click “Apply Now” on the listing page.

STEP: 3

Complete the online rental application and upload your:

  • Photo ID (for all applicants 18+)
  • Proof of income (pay stubs or employer letter)
  • Any supporting documents

STEP: 4

Submit the application
fee (non-refundable)
securely online.

STEP: 5

Our team will process your application and contact you within 1–2 business days.

Requesting Maintenance

Need something repaired? We’re here to help.

For routine maintenance:

  • Log into the Tenant Portal and fill out the maintenance request form.
  • Describe the issue clearly and include photos if possible.

For emergency repairs

e.g., flooding, HVAC failure in extreme weather):

  • Call 910-279-9114

    Immediately and leave a detailed voicemail.We monitor emergency lines after hours.

    Reminder: Emergency requests should not be submitted through the portal.

Tenant Responsibilities

We believe in transparency and mutual respect between landlords and tenants. Here’s what we ask of you:

  • Keep the property clean and well-maintained
  • Promptly report any maintenance issues
  • Respect lease terms and neighbors
  • Pay rent by the due date
  • Follow HOA rules (if applicable)

Thinking About Your Next Move?

If you’re nearing the end of your lease or planning ahead, visit our Available Properties page to see current openings. We may have something perfect for your next chapter.
Browse Available Rentals and find your next home today.

We’d love to keep you with Water Pointe.

What Our Clients Say

Water Pointe made my life as a landlord so much easier. They leased my home fast, and I never have to worry about maintenance or rent collection.

M. Harris

Wilmington Property Owner

They helped me find a clean, affordable rental when I was relocating to Wilmington. The process was quick and stress-free!

J. Nguyen

Tenant

Need Help?

If you have questions about your lease, rent, or an upcoming move, don’t hesitate to reach out.

Call Us Now: 910-859-8112 Contact Our Office

We’re happy to support you throughout your time with Water Pointe.